At Star2X – Wear Your Vibes, we want every customer to have a smooth and satisfying shopping experience. We carefully check and pack every product before dispatch to ensure you receive the best quality fashion products.
If you are not completely satisfied with your purchase, we are here to help you with our Return & Refund Policy.
1. Return Policy
Star2X accepts returns on eligible products within [7 days] from the date of delivery.
To be eligible for a return:
- Product must be unused and in original condition
- Product should have original tags attached
- Product should be returned with original packaging
- Product should not be washed, damaged, altered, or used
- Product should include invoice/order details
Products that do not meet these conditions may not be accepted for return.
2. Items Not Eligible For Return
Certain products cannot be returned due to hygiene and safety reasons.
Non-returnable items include:
- Used or washed products
- Products without original tags
- Damaged products caused after delivery
- Customized or personalized products
- Items purchased during special clearance/sale offers (if mentioned)
3. Exchange Policy
We provide exchange support for eligible products based on availability.
Exchange requests can be raised for:
- Size issues
- Manufacturing defects
- Wrong product received
If the requested size or product is unavailable, we may provide alternative solutions as per product availability.
4. Return Process
To request a return:
- Contact our customer support team
- Share your order details and reason for return
- Our team will review your request
- Once approved, return instructions will be provided
- Product will be checked after receiving
- Refund/exchange will be processed accordingly
5. Refund Policy
Once your returned product is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refund will be processed through the original payment method
- Refund processing time may depend on your bank/payment provider
- Shipping charges (if applicable) may not be refundable
For Cash on Delivery orders, refund processing details will be shared by our support team.
6. Damaged or Wrong Product Received
If you receive:
- Damaged product
- Wrong item
- Manufacturing defect
Please contact us within 48 hours of delivery with:
- Order details
- Product images/videos
- Packaging images (if required)
Our team will assist you with replacement or resolution.
7. Cancellation Policy
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation requests may not be accepted.
8. Sale & Discount Products
Products purchased under special offers, discounts, or promotional campaigns may have different return/exchange conditions.
Please check offer details before placing your order.
9. Shipping Charges
Return shipping charges may apply depending on the reason for return.
If the return is due to:
- Wrong product delivered
- Damaged product
- Quality issue
Star2X will review and provide the best possible resolution.
10. Product Availability & Replacement
All exchanges are subject to product availability.
If replacement stock is unavailable, customers may choose another available product or receive a refund as applicable.
11. Customer Responsibility
Customers are requested to:
- Provide correct delivery details
- Check product condition after receiving
- Keep product packaging and tags safe until satisfied
12. Policy Updates
Star2X reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be updated on this page.
Contact Us
For any return, exchange, or refund-related queries:
Star2X – Wear Your Vibes
